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In the year 2004, the nation was in a buoyant mood. The new administration's election manifesto was well received by the people. It had promised to bring the nation forward through a series of concerted programmes including a mindset shift i.e. from a third world to a first world mentality, to inculcate a new culture of excellence, combat corruption and implement tough reforms to enhance the public service delivery system.

In return, the Abdullah administration recorded a historic win in Parliament, sweeping 91 percent of the 219 seats. The new administration was given a huge mandate to implement the reforms it had promised.

Over the last three years, public sentiment has shifted from jubilant to despair. On whether the sentiment is uniform throughout the country is arguable but this sense of hopelessness and helplessness is being felt in the urban areas. What went wrong?

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