Frequently Asked Questions (FAQs)

Subscription | Payment | Login | Renewal | Daily Digest | SMS News Alert | Technical Issues | Others


    Subscription

  1. How to contact us?

    2. You can get our contact detail here.


  2. How do I subscribe to Malaysiakini?

    3. Click here to start immediately. For a detailed step by step guide:.

    1. Login to www.malaysiakini.com and click on 'subscribe now'.
    2. Click on the package that you want.
    3. Please enter a valid email address. Click "go".
    4. Once the subscription form opens up, please fill in all your details. Username & password should be in lowercase letters and no symbols allowed.
    5. Upon submitting the form, you will need to activate your account with the provided 4 digit code.


  3. Why do you ask for valid email address?

    4. All subscription notifications and reminders are sent to the valid email provided. Without a valid email, Malaysiakini will not be able to communicate with you.


  4. Who is Manage4me?

    5. Manage4me.com is owned by Manage4me Sdn Bhd, a fully owned subsidiary of Mkini Dotcom Sdn Bhd. All Malaysiakini's payment services are provided by this subsidiary.


  5. Why should I register a username?

    6. Usernames are needed to allow one to login into Malaysiakini to read the contents. Click here to register.


  6. What is an activation code?

    7. An activation code is a 4 digit code that is provided to you for verification and activation once your account had been created. It is also sent to your email.


  7. I can't retrieve my activation code. What do I do?

    8. Activation code is provided to you after account registration. It is sent to your email from . Please make sure that is in your address book. This should prevent the email from being treated as spam. Nevertheless, the email sometime ends up in the bulk or spam folder. You can check that folder or call Malaysiakini at 03 2284 3367 ext 102 or 105 for the activation to be done manually.


  8. What are the different subscription packages and rates for malaysiakini?

    9. We have different rates and packages to suit the needs of readers. The rate as following:

      Standard subscription
    (access to 30 days of back dated news)    		 Premium subscription
    (access to archives since year 2000)
    Individual Group
    (6 unique account)    		 Institutional
    ( IP Address )    		 Individual Group
    (6 unique account)    		 Institutional
    ( IP Address )
    1 Month RM 15 X X RM 45 X X
    6 Months RM 80 X X RM 240 X X
    1 Year RM 150 RM 600 X RM 450 RM 1350 Non Profit Organisation:
    RM 750

    Library:
    RM 1125

    Government & Private Sector:
    RM 1500


  9. Apart from online, are there any other ways to subscribe?

    10. Yes, you can walk into our office and fill the Subscription Insertion Form. Click here for our office address and direction map.


  10. How do I upgrade my subscription account?

    11. You can upgrade your subscription from standard to premium anytime. All you have to do is pay us the difference in amount and we will upgrade your account. Then give us a call from Monday to Friday, 9am to 6pm or sms 017 323 0707 after office hour and we will help you. Alternatively you can email us at


  11. What is the difference between standard and premium subscription?

    12. Standard subscription allows you to read news up to 30 days old, while premium subscription allows you to access the archives to read news since year 2000.



    Payment

  12. How can I make payment to Malaysiakini?

    13. Our online modes of payments are through Credit Card (MASTERCARD, VISA & Amex), Maybank2u (Open payment & closed payment), E-coupon, Mobile money and Pospay. Other modes of payments are MOTO (MASTERCARD & VISA only), cheque, postal or money order and cash. Click here to view all our modes of payments.


  13. How do I check my account or billing details

    14. You can check your account or billing details at www.manage4me.com. Sign in with your malaysiakini login details and click on "Bill".


  14. What is bill id?

    15. Bill id is a numerical identification number similar to a billing number which it generated after you place an order and ready to make payment.


  15. What is user id?

    16. User id is a unique numerical identification given to each subscriber in our database which it generated once you have register.


  16. What is the difference between username and user id?

    17. The username is given by the user when sing up an account, to be used to login into Malaysiakini. The user id is a unique numerical identification for the subscriber, given by the system once your account created successfully.



    Credit Card Payment

  17. How do I make credit card payments?

    18. There are 3 ways to make credit card payments – online method, offline method and recurring method


  18. What is offline method?

    19. Offline payment method refers to payments that require manual processing. This payment method is recommended for customers who are uncomfortable submitting a credit card number online. Our offline credit card methods are MOTO and Recurring Credit Card payment solutions.


  19. What is MOTO credit card payment?

    20. MOTO ( Mobile Order Telephone Order ) is like any usual credit card terminal but only made for number insertion. The terminal is directly connected to Alliance Bank via normal telephone line and has a 99% success rate in credit card payment. Only MASTERCARD & VISA cards are accepted.


  20. How do I make a credit card payment through MOTO?

    21. You can make a payment through MOTO by providing to us with the following details: Credit card number, Card expiry date, CVV2 code. Transaction is immediate and has a 99% success rate.


  21. How do I make an online credit card payment?

    1. To make payment through credit card, login to www.manage4me.com.
    2. Click on Premium Services and click on Malaysiakini.com.
    3. Choose your preferred package and click Add to basket.
    4. Click Make Payment button after confirming the package and the amount. Click Empty Basket button to clear all item in shopping cart or Continue Shopping button to add more packages.
    5. Select Credit Card as payment method from the drop down menu and click Continue button.
    6. If you don't see a pop up window, click on the link that labeled "Click here if the pop up window does not appear".
    7. Fill in your credit card number, expiry date and last 3 digits of your CVV2 code and click Submit button.
    8. Your transaction is successful when the Telemoney successful electronic payment page pops up.
    9. Print transaction receipt for future reference.


  22. How do I know if my credit card is authorized for online transactions?

    23. You can call the bank to find out if your credit card is authorized for online transactions. Here is a list of bank phone numbers.


  23. Why am I asked for authentication details for credit card transaction?

    24. This is for increased security and to prevent fraudulent transactions.


  24. My credit card transaction does not go through. Why?

    25. There can be various reasons for this:

    1. Make sure that your credit card is authorized for online transactions. You can call your bank to confirm this. Here is a list of bank phone numbers.
    2. Please allow pop ups to appear
    3. Make sure that the credit card details are entered correctly
    4. Malaysiakini can make the credit card payment for you. You will need to call us and give your credit card details over the phone.


  25. I have accidentally paid twice. What do I do?

    26. You can contact the subscription department to make a reversal.
    From Monday to Friday, 9am to 6pm at 03 2284 3367 ext 102 or 105. For after hours assistance, kindly sms 017 323 0707. Alternatively you can email us at


  26. Why can't I use Firefox to pay for my credit card?

    27. Mozilla by default does not allow online transactions for credit cards for security reasons. You need configure Firefox to enable it manually.


  27. What is a CVV2 code?

    28. CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/Mastercard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. For American Express, the four-digit CVV number is printed on the front of the card above the card account number.


  28. What is the recurring credit card payment method?

    29. The recurring credit card payment solution is an offline processed by the merchant bank. It is an auto renewal method for periods of 1 month, 6 months and 1 year. It is open to all Malaysiakini subscribers and is recommended for subscribers residing outside of Malaysia.


  29. How do I sign up for the recurring credit card payment method?

    30. You have to fill an agreement form to apply for this service. Click here to download the form. Upon receipt of your form, we will add 1 week complimentary whilst the bank processes your application.


  30. Why do I need to fill the agreement form?

    31. The application form is required by the bank as a written permission from subscribers before the merchant back can proceed to charge credit cards.


  31. Will I be charged for signing up under the recurring credit card method?

    32. No, no extra fee is charged for this.


  32. Where do I send the recurring credit card application form?

    33. You can download the form here. After that fax the agreement form to 03 2289 2579 and mail us the original to:
    MKINI DOTCOM SDN BHD
    48 Jalan Kemuja,
    Bangsar Utama,
    59000 Kuala Lumpur



    Cheque

  33. How do I make payment through cheque?

    34. You can make the cheque payable to:
    MKINI DOTCOM SDN BHD
    48 Jalan Kemuja,
    Bangsar Utama,
    59000 Kuala Lumpur.
    Please write your username, bill Id and telephone number at the back of the cheque. Please give 7-10 days for the cheque to be received and payment updated.


  34. Can I bank in a cheque into your account?

    35. Yes you can. You can bank it into our Maybank account no 5141 7820 4585. Write your username, bill Id and telephone number at the back of the deposit slip and fax it to us for reference and verification. Our fax no is 03-2289 2579.



    Maybank2u

  35. How do I make payment with maybank2u.com?

    36. You can either do it at Maybank2u.com by select Corporation Name as Malaysiakini.com ( Open Payment ) or at Manage4me.com to select Maybank2u as payment method ( Closed Payment )


  36. How do I make an open payment with maybank2u.com?

    37. Please be informed that all maybank2u.com transactions require a TAC number.

    1. Login into maybank2u.com with your maybank login username and password.
    2. Click on "Online Bill Payment" (on the left side of the page) and click on "Open Payment".
    3. Under Payee category, select "Retail & Shopping" and click Next button.
    4. Select Malaysiakini.com as Corporation Name and click Next button.
    5. Enter the amount.
    6. Fill in your malaysiakini bill Id or username at the reference column (this is for easier subscription update) - click Next button.
    7. Print out the transaction report for future reference.

    Kindly note that open payments are updated the next working day.


  37. How do I make an close payment with maybank2u.com?

    1. Login into www.manage4me.com.
    2. Under Premium Services, choose Malaysiakini.com
    3. Click Add to basket button on your preferred package.
    4. Confirm the items in the basket and click on Make payment button.
    5. At the bill detail page, select Maybank2u as payment method from the drop down menu.
    6. If you don't see a pop up window, click on the link that labeled "Click here if the pop up window does not appear".
    7. Login into Maybank2u.com on the pop up window.
    8. Check the amount confirm the transaction.
    9. Print the transaction report for future reference.


  38. What is a TAC number and why do I need a TAC number for all my maybank2u.com transactions?

    39. The Transaction Authorization Code ( TAC ) is a unique 6-digit code sent to you mobile. It is computer-generated and is a compulsory requirement for specific online transactions for added precaution. Click here for more information on TAC.


  39. When making payments via Maybank2u (Open Payment), what do I fill in at the reference column?

    40. You may enter bill Id ( you can get it after you place an order ) or your username at the reference column. This is for easier subscription update.


  40. What is the difference between maybank2u.com open payment and closed payments?

    41. Open payment: a payment is made when login into www.maybank2u.com, selects Open Payment and selects payment to Malaysiakini.com (listed under Retail and Shopping).
    Closed payment: a payment is made through Manage4me.com. Closed payments are updated immediately while Open Payments are updated the next working day.


  41. I have paid/renewed my subscription through maybank2u.com. Why is my payment not updated?

    42. Open payments made through maybank2u.com are only updated the next working day.


  42. Can I deposit my subscription fee in your bank account?

    43. Yes, you can. You can walk into any Maybank branch and deposit the money in the following account. MKINI DOTCOM SDN BHD, Account number is 5141 7820 4585. This can only be done by the bank teller. Currently, it cannot be done at the ATM machine or the Cash Deposit Machine. You can deposit a cheque to MKINI DOTCOM SDN BHD at cheque deposit Machine. Please write bill Id your username on the deposit slip and fax us the slip at 03-22892579 for verification.


  43. What merchant name will appear on my credit card or bank statement?

    44. Manage4me is the merchant name that will appear on your credit card or bank statement.


  44. If my computer crashes or I get disconnected from the Internet by accident, how will I know if my transaction is successful?

    45. You can contact Malaysiakini from Monday to Friday, 9am to 6pm at 03 2284 3367 ext 102 or 105. For after hours assistance, kindly sms 017 323 0707. Alternatively you can email us at . Or you can check your payment status by login into your account in www.manage4me.com.



    Login

  45. Help! I'm having trouble logging in.

    46. Make sure the spelling for username and password is correct and the same used during the registration. Make sure the "caps lock" is turned off.


  46. What if I forget my username or password?

    47. Login details are sent to the email provided by you during registration. Click here go to a page where you can enter your email which you used during your registration. The username and password will be sent to your email address. Otherwise, you can contact Malaysiakini to request retrieve your login details.


  47. How do I login into manage4me or malaysiakini?

    48. You can login into malaysiakini or manage4me using same username and password. This username and password is provided when you register.


  48. When I login, it says my password and username does not match. What do I do?

    49. Make sure the spelling for username and password is correct and the same used during the registration. Make sure the "caps lock" is turned off.


  49. How do I edit my password or edit my profile?

    50. You can make changes to your password and profile through Manage4me. Login into www.manage4me.com using your username and password. Click on "My Profile", "Update Profile" to make changes on your profile or "Modify Password" to change your password.



    Renewal

  50. What is subscription expiry date?

    51. Subscription expiry date is the date on which your subscription expires, meaning your access to the Malaysiakini's content is restricted.


  51. If I renew my subscription before the expiry date, will it affect my subscription? When will my new expiry date be?

    52. Your new subscription starts at the end of your current subscription. So, it is always good to renew early, to make sure you don't lose access to Malaysiakini. Click here to renew.


  52. How to renew my subscription?

    53. Click on the Renew at www.malaysiakini.com and key in your login details. Alternatively you can login into www.manage4me.com to renew your subscription.


  53. Nothing happens when I click on the link to renew? What do I do?

    54. You may need to reset your browser to allow cookies and always to update page from server instead of loading Internet Temporary Files/Cache. Click here for Delete temporary internet files/cache guide and cookies enable guide. Then login into www.manage4me.com to renew your subscription.



    Daily Digest

  54. What is Daily Digest?

    55. Daily Digest is a collection of all the headlines in malaysiakini. It is sent to your email as the news is updated, making sure you are the first to know.


  55. What do I do to receive the daily digest?

    56. In order to receive the daily digest, call us at 03 2284 3367 ext 102 or 105 to add your email to our list.


  56. How do I remove my email from the daily digest mailing list?

    57. To unsubscribe, call us at 03 2284 3367 ext 102 or 105 to remove your email from our list.



    SMS news alert

  57. What is SMS news alert?

    58. News alert is a collection of Malaysiakini headlines sent to your mobile. You will receive 3 to 5 smses daily. This is only available for Digi and Maxis users. Click here for more information.


  58. How do I sign up for the SMS news alert?

    59. For Digi to sign up, type ON MKINI and send to 2000.
    For Maxis to sign up, type BUY MKINI and send to 26000.


  59. How much will I be charged for the SMS news alert?

    60. SMS news alerts are charged at RM5 per month. It is included in your monthly phone bill or deducted from your prepaid account. Malaysiakini will send 3-5 SMS daily (zero charge for the SMS).


  60. How do I stop the SMS news alerts?

    61. For Digi to unsubscribe the SMS service, type STOP MKINI and send to 2000.
    For Maxis to unsubscribe the SMS service, type STOP MKINI and send to 26000.



    Others

  61. Are there free content online?

    62. Only the Letters, Cartoons and Rentakini sections in Malaysiakini are free.


  62. How often is the news updated?

    63. The news is updated through out the day. Malaysiakini publishes over 20 stories a day in four languages.


  63. How do I access old or past news?

    64. In order to access the archive or read the past news, you have to be a premium subscriber.


  64. What are archives?

    65. The archive contains all articles published since the year 2000.


  65. How can I access the archives?

    66. In order to access the archive or read the past news, you have to be a premium subscriber.


  66. How do I use the search function?

    67. You can use the key word search function to search for past stories from the archives. In order to access the archive you have to be a premium subscriber.


  67. How do I send a letter to editor?

    68. You can send a letter to the editor at


  68. How do I send a feedback?

    69. You can email us your feedback to or


  69. How do I forward articles or news?

    70. You can forward articles to your friends by clicking on the forward article button at the bottom of every news page.



    Technical Issues

  70. How do I report a technical error?

    71. You can report an error by sending an email to with the error URL and a print screen image of the error. Don't forget to specify your username.


  71. What is a cookies?

    72. Cookies is a file that some web sites use to store information on your computer.


  72. What is a cache?

    73. Cache also known as Temporary Internet Files in Internet Explorer. Cache is a temporary storage on your local computer when you have browse to a web page. Sometime, your computer will not update content from server but just load from the cache if it had stored previuosly.


  73. How do I enable a cookies?

    74. Click here for the configuration guide.


  74. How do I delete cookies ?

    75. Click here for the configuration guide.


  75. How do I disable pop up blocker

    76. Click here for the configuration guide.


  76. How do I allow cookie for one particular site?

    77. Click here for the configuration guide.


  77. What is a pull down menu?

    78. A special kind of pop-up window is a pull-down menu, which appears just below the item you selected, as if you had pulled it down.


  78. How do I clear my cache?

    79. Click here for the configuration guide.


  79. How do I set my browser to always update from server instead from cache?

    80. Click here for the configuration guide.


  80. Why cant I use firefox to pay for my credit card?

    81. Mozilla by default does not allow online transactions for credit cards for security reasons. You can configure firefox to enable it.

    Click here for configuration guide.


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