Oon Yeoh has written in his recent column in The Sun about Steve Jobs (SJ), as I did last week.

Knowing that Oon is more ICT-savvy than I will ever be, I take his views and experience about the internetworked world seriously. Therefore, let me quote him and suggest what the public services of Malaysia can learn from the likes of techno-entrepreneurs like SJ.

Oon wrote that SJ’s approach to product development did not follow traditional approaches: ‘He didn’t care for focus groups or consumer market research, believing that when it comes to new products, consumers don’t know what they want!'