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I write this letter to complain yet again the problems that I have concerning Celcom broadband. Ever since i signed up to use Celcom broadband (the unlimited package) when I was working in Shah Alam, the coverage and connection has been horrible, and yet I have been expected to pay RM98 every month. Now in Kota Kinabalu, I am having the same problems that I faced in Shah Alam.

I live at University Apartment, Kota Kinabalu at Block D. The coverage for the Celcom broadband at my house is so pathetically weak that it is always at either two or three bars. Not only that the coverage is pathetically weak in which i have to wait for at least 15 minutes for the vodafone modem to authenticate the line, it often disconnects itself intermittently and thus I have to start the reconnecting process all over again. I have been assured by the Celcom staff members at the KK headquarters that the bad reception is due to the area that I am staying at.

However, this has always been the problem ever since i first signed up for the Celcom broadband unlimited package in Shah Alam last year. Despite living in section 7 in Shah Alam last year, the coverage together with its connectivity were really problematic. Here in Sabah, it is interesting to note that at Block K, which is just next to my block, the coverage is fantastically fast with a minimum of 4 bars. Therefore this excuse fell flat.

Whenever I called up the customer centre to complain or whenever I took the trouble to go to the Celcom headquarters in KK town to make a complaint, the same excuses were given again, and they always asked me to fiddle with the settings of the modem and try to get on another line. For instance, although I have signed up for the unlimited coverage 3G boradband line at RM98.00 a month, when the line is disconnected (which happens every time) , i would be asked to try and connect to the much, much slower 2G broadband line.

Celcom needs to understand that as a paying customer, I have the right to expect that I would be able to enjoy my 3G line, and that they should not , at any given time, offer a pathetic excuse that I should try the much slower 2G line just because it is available and just because the modem could not connect itself to the 3G line.

Calling up the celcom customer help line is far from solving the problem since it always runs up a massive phone bill, plus the same pathetic excuses and lame instructions are offered, following which the line would again disconnect itself. I do not use my Celcom boradband line to download any stuff on the internet. All my usages have always been trying to check my emails, and finding out information, therefore it is truly difficult to accept the slow conectivity and constant disconnections that I have to go through whenever I log on to the internet using the celcom broadband.

Once, the staff members tried to pin the blame on my laptop. However, after sending my z99 Asus core duo T7500 to the dealer for a check-up, the computer dealer said that there was absolutely nothing wrong with my laptop, plus it is always loaded with up-to-date internet protector and anti-virus from symantec.

In the event that Celcom still fails to solve this problem, I ask that Celcom close down this package and reimburse all the victimised customers like myself.

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