I am writing this letter not to give my support to AirAsia or promote them. In fact, I have not had the opportunity to travel on AirAsia as most of my overseas trips are with MAS or SIA.

I can understand the frustration of Winston Fernandez that he will only be given the refund within 30 days (if I read the letter right that is). But I would also like to take your attention to refunds from other major airlines as well. From what I know, getting a refund from MAS takes around the same time, if not longer.

I think before we start to criticise the smaller players, we should also look at what the bigger boys are offering. Personally I feel that since AirAsia started its operations, it has been giving MAS serious competition. This kind of competition is healthy for the public as we get better rates. Look at the recent MAS travel fair at MegaMall. Would we have got something like this if not due to the pressure from AirAsia?

I think Winston Fernandez would not be financially burdened if the return of his RM256.74 is delayed a month. So, why make so much fuss? I would agree with the fuss and will be very angry myself if AirAsia said that they would only refund a portion of the money or something within those lines.

Let's face the fact, the reason that we go for AirAsia is because we don't see the necessity to pay more than double the fare, for a half-hour flight anyway. Thanks to AirAsia ,we have a choice now!

I myself am not thrilled travelling to local destinations with MAS and pay much more to get a sandwich and soft drinks on flight.

Instead of criticising, we should provide suggestions to the other Fernandez (AirAsia CEO Tony Fernandez) to improve their services, which will benefit the general public in the end.