Reading the several letters on AirAsia in your Letters forum, I am reminded of my first experience with an AirAsia flight from Kuala Lumpur to Bangkok and return. This was in the last week of May this year.

I am happy with the fact that the Internet ticketing system was so easy. However, it is simply silly not to give a seat number to customers. In Kuala Lumpur, I was stunned when Caucasians refused to queue behind Asians when boarding.

Asians formed the first queue. The whites who came later refused to join the queue. They simply formed a second queue of whites. The AirAsia staff obviously did not know what to do about this which begs the question if they are trained at all on matters of etiquette and simple common sense which Asia and the rest of the world should be the same on when it comes to queuing.

In Bangkok, an Australian Caucasian male cut into the queue I was in on the pretext that his wife was up front. He said they wanted to be seated together. They both feigned incomprehension at my protest.

Again AirAsia staff preferred not to notice the ruckus. They refused to catch my eye. I complained verbally to the chief steward on the flight, but he had nothing to say. Perhaps there was nothing in the rule book on this. I am quite sure that this state of affairs must have gone on for sometime.

It is stupid to pick up a fight with a particular customer who obviously wants a cheaper flight but thinks he or she is above everybody else. It is stupider for AirAsia to continue with such nonsense.

I travel out of Malaysia some three times a month. I have, since May, vowed never to fly AirAsia again. In any case, my flights are paid for by my company, so why should I give any goodwill to AirAsia if it cannot maintain such simple rules?