I think the writer of the letter AirAsia: So cheap, what you expect? misconstrued the gist of my argument. I am with him - consumers should not have to put up with lousy service. No where did I say consumers should not comment. In fact, I go as far as to suggest giving AirAsia the ultimate feedback - vote with your feet.

I am sorry that the writer did not get the irony in my comments. AirAsia's business model is different from the traditional airlines. We can accept no frills, as that is what they stand for. But if cancelling of scheduled flight is a constant problem, then it is better to take up the issue with the Department of Civil Aviation.

I suspect it might be illegal not to stick to the scheduled flights (it is illegal for traditional airlines, but not sure if this is the case for Low Cost Carriers). The complaint, to be constructive, should be directed at the authorities, not to the guilty party.

Though AirAsia is the only LCC in Malaysia, it is not quite true to say that it is very much protected from competition. Within West Malaysia, it has to compete with the trains, the coaches and buses, the North-South Expressway and Malaysia Airlines.

If AirAsia's service is as horrendous as the complainants make them out to be, and so commonplace, it will ultimate succumb to the competition in that customers will resort to other means of transport, even if they are more expensive.

Far be it that my attitude is 'so cheap, what you expect?'. If the writer were to read my letter carefully, he will realise that what I am advocating is 'Don't just whine and whine - move your business elsewhere'.