I refer to the letter The need to voice out on AirAsia .

My flight from KLIA to Kuching; AK214, was supposed to depart KLIA at 2240 hrs on Sept 17. At the check-in counter at about 2045 hrs, nothing was mentioned about the flight's delay.

I was asked to go to Gate 6 only to be informed by the AirAsia staff there that the gate would only be opened at 2145 hrs. At 2155 hrs, a couple tried to open the gate, only to be informed that all passengers would now have to go to Gate 10.

Well, nobody argued even though we have the right to be informed properly and precisely. At 2240 hrs, we were informed of the delay by the staff which they said was due to technical problems.

She promised to inform everybody within 30 minutes. The ETD (estimated time of departure) was now 0105 hrs. We were given a children's meal pack. Still no argument.

Hours pass with no news as was promised or any up-to-date development announced. At last, the bomb erupted at about 0200 hrs - we were asked to move to Gate 4 due to 'traffic congestion'.

Why on earth can't AirAsia manage this tiny problem? Can't AirAsia - after earning a very good profit - train its staff well especially when dealing with angry, stressful passengers?

Why can't they not inform us on at least the time of departure so that those waiting for us in Kuching will not waste their time waiting at the airport there until 0330 hrs.

Come AirAsia, we are not animals...