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It's 2.30am and I'm up not by choice but because I have just been woken up by a call from a friend who was stuck at AirAsia's Low Cost Carrier Terminal (LCCT) because the 'Sky-bus' service (from LCCT to KL Sentral) was delayed for over 45 minutes. My friend had left his car over at my place while he was away on holiday and was planning to pick it up on his arrival back.

This delay was apparently not because the bus had broken down but because the bus had just plainly refused to leave the LCCT on its apparent scheduled departure time of 1.30am. The bus driver claimed that the bus had to wait for more passengers.

The bus finally left at about 2.15am. I guess this was because the bus secured the desired number of passengers it was looking for to cover its costs? If so, this seems rather unfair and unethical.

My question to AirAsia is this, 'Does low-cost travel mean forcing bone-tired travelers to sit waiting on a stationary bus at crazy hours in the early morning?'

I'm sure AirAsia's costumer service team will have of their excuses for this and they'll find some way of the explaining/justifying/passing-on-the-blame for the incident. However, the damage has already been done and I won't be surprised it this has happened before on numerous occasions and will continue to occur.

The state of consumer rights in this country is really in the dumps. Corporations and even the civil service have really no respect and concern for doing the right thing. I personally have experienced this so often and am sure many out there have too.

Management, the directors, the company owners and decision-makers have to be responsible for this. They have to make sure it doesn't happen. When it does, it is merely a poor reflection on themselves.

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