YOURSAY 'If someone scolds you, you have the right to punch that person? If you can't work in the hospitality industry, stay out of it.'

KFC fist fight: Perkasa jumps into the barrel

Geronimo: With people like Perkasa secretary-general Syed Hassan Syed Ali managing the country, we can see our export trade going to the dogs.

Can you imagine every time an overseas customer reprimands the staff for slow delivery or poor product quality, and the staff has every right to challenge the customer by using physical threats and/or verbal abuse. God bless this country.

Syed Hassan said, "He (Danny Ng) is only a customer, what right does he have to scold the KFC workers?"

Syed Hassan, he has every right to scold the service provider because he had already paid for the vouchers. Furthermore, customers have that right because their patronage pays the staff salary, not the company.

Next, he goes on to say that they have to "stand all day long in the kitchen on top of serving their customers".

Well, if the staff does not have the temperament to be in this kind of business, then my advice is to quit. Don't stay around to make life miserable for the company, his colleagues, and more importantly, the customers.

Anonymous_4182: A customer has no right to verbally vent his disappointment in an eatery? It is obvious you, Syed Hassan Syed Ali, live in a different world where you don't have to sell things to make a living.

What an arrogant, ignorant politician. Please get real and refrain from making silly statements.

Sabahan: Syed Hassan demonstrates how the Perkasa mind works. He claims the workers have to stand the whole day long (Labour Department, kindly check on KFC to see whether the workers have to work the whole day and whether they are not allowed to rest or sit down).

What Perkasa expects from customers reflects what the Umno government expects from the rakyat - that is, to accept all sorts of rubbish behaviour, stealing and corruption without raising their voice and holding demonstrations.

This sort of childish thinking has resulted in a Malaysia that is going bankrupt and at present facing racial and religious intolerance. Good job, Umno and Perkasa.

Anakpulau: This is an issue of quality service. Please do not turn it into a political and racial issue. KFC as a company should take responsibility. The company should train its outlets managers and staff how to handle customers in a crisis situation.

KFC should have restorative procedures and a system to cater for sudden demand in each outlet and ensure outlet managers comply with it. KFC should conduct customers' surveys from time to time to measure service and product quality.

The customers will determine your quality, not your internal audit team. The customers are always right. If you cannot accept that, please throw away your quality statement.

Brahman: The customers pay the staff's salaries, believe or not. The true fault lies in the store manager not informing the customers that they had limited stock of chicken left and also not facing up to the customer's complaint.

He did not stop his staff from attacking the customer; that is also another weakness in the manager. Maybe he was prematurely made a manager before he had acquired the experience and skill to sit in that position.

Malaysian Malaysia : What a ‘great' mentality some politicians have. So, if someone scolds you, you have the right to punch that person?

If you can't work in the hospitality industry, stay out of it. Nobody forces you to work in KFC. If you don't know how to run a business, better not run a business.

Kayau If you choose the job of a kitchen staff, there must not be complaints about standing or hard work all day long. Look at all those construction workers under the hot sun for long hours, do they throw their equipment from the top to hurt innocent people below?

James Ap: This Perkasa guy sounds like a very bad or lousy manager by the way he comments.

This is a commercial organisation and needs to survive in the real world. It is a service company and thus the phrase "the customer is always right" or "the customer is king" is very important. No organisation can allow a customer to wait for over an hour and expect happy customers.

I know in Malaysia I will not wait more than 15 minutes for food when I have so many other options that can provide service in five minutes (fast food, of course) and me not needing to stand in line.

In this case, these customers have been standing there for an hour and then were told there was no more food/service. The victim has every right to be angry and it is the organisation's responsibility to calm him down. That is what customer relations is all about.

Kairos: By jumping into the fray, Perkasa has confirmed itself as a racist organisation. Just because the assault victim is a Chinese and the attackers are Malays, Perkasa straight away jumps in.

The proper and sensible thing to do is to let the KFC management deal with the incident. This is not the first time such incidents have occurred. In most cases, a meeting between the parties concerned and a private apology would suffice.

Instead of allowing KFC to settle the issue amicably, Perkasa has to poke its nose in because it is racist in its agenda and it wants to stir up trouble between the races. That's why Malaysians despise Perkasa so much.

Malaysian Malaysia: Perhaps the management of KFC should in future provide motorised chairs for their staff so that they can cook and fry chicken and serve their customers without having to walk.

In the West, such personnel have to walk, but in Malaysia Bolehland, the staff should be treated with care.

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