YOURSAY 'If most arrivals are at LCCT, why then so many staff at KLIA2?'

Immigration: LCCT clog-up AirAsia's fault

Aries46: It is the height of stupidity, incompetency and irresponsibility to point the figure at AirAsia for the Immigration director-general's inability to manage a simple logistic arrangement to deploy her personnel in tandem with the transition of airlines from the LCCT into KLIA2.

AirAsia's initial reservation to the deadline set for it to move to KLIA2 is public knowledge. Even the PAC (Public Accounts Committee) chief who spoke to both MAHB (Malaysia Airports Holding Berhad) and AirAsia heads commented that the latter did raise valid reasons for its hesitation.

But following PM Najib Razak's directive to acting Transport Minister Hishammuddin Hussein to iron out the airline's complaints, AirAsia boss Tony Fernandez did announce that he would comply with the May 9 deadline, thus ending all controversy.

So this new allegation by Ayolah Mamat censuring AirAsia for the Immigration debacle at the LCCT is untenable.

It is only natural that AirAsia being the premier airline amongst the low-cost players, needs a longer transition period than the rest. To cite that as a cause for mistreating weary passengers is scandalous and smacks of vindictiveness.

Anonymous #83834503: Aloyah, you are the director-general of Immigration. I should not have to tell you how to do your job.

AirAsia is Malaysia's biggest airline and brings in the most travellers. Don't blame the airline; the very fact that you have kept some counters opens means that you are supposed to be operational at LCCT.

Iiiizzzziiii: This is always the case with government officials, blaming someone else for their own failures. If AirAsia is contributing 90 percent of passengers at LCCT while 10 percent is attributed to the rest, then where is the foresight of the Immigration Department?

Obviously, the passengers at KLIA2 will be very much lower while LCCT will still be processing 90 percent of them. Given this, why would Immigration deploy most of their staff to KLIA2 to handle 10 percent of the passengers?

This is a pure reflection of incompetence and third world mentality of the Immigration head. She should have seen this coming and planned for it.

Hplooi: It is never, ever, the government's fault. No siree! And this is the mentality of our civil service. In a saner country, such a civil servant will be severely reprimanded or even given marching orders.

Pak Long: Aloyah does not deserve to be the DG. She lacks the maturity, right attitude and sincerity to serve Malaysians.

If the top civil servant behaves this way, you cannot expect any better from the rank and file. Any other organisation would walk the extra mile to satisfy its customers but not here.

She is telling us to take it or leave it. This is the calibre and mentality of a person we have at the top. What a shame!

Gen2: This Immigration DG is still stuck with the old type of civil servant mentality of blaming others. Under this type of mentality, it is 'I am the tuan and you, the public are coming to me as a beggar, begging for me to serve you'.

Ninety percent of the passengers using LCCT is from AirAsia and only 10 percent is from the minor carriers. Just because10 percent has moved to KLIA2 does not mean you have the right to punish the innocent 90 percent who play no part in your dispute with AirAsia.

With senior civil servants stuck with this type of mentality, how can Malaysia become a civil society where the citizen is more important that the government?

Straight Talk Joe 51: Do they assign the immigration officers based on the estimated number of flights and passengers they need to clear, or just move a large portion of them to a brand new airport to let them enjoy the new facilities?

A simple manpower deployment exercise fails badly. How do we expect them to perform slightly more complex tasks? Sigh.

KerisTumpul: I was travelling back through KLIA2 yesterday using Malindo. Only a handful of immigration counters were open for foreign passport holders. To be exact, two counters were open for foreign passport holders.

Further, there was only one manual handling counter open for local Malaysian passports. All remaining Malaysian passport users used the autogate service.

Immigration Department in KLIA2 only operated three counters when I passed through yesterday around 6pm. The department is full of bullshit.

Anonymous_3f6d: Excuse me Ma’am, if you are customer service oriented, your team should be able to rush your officers from KLIA2 to LCCT in 15 minutes. Is this part of your plan to serve the rakyat/tourists?

Cocomomo: Isn't this the same woman that said her staff had complied with SOPs (standard operating procedures) in not detecting stolen passports, effectively telling foreigners that they could walk into Malaysia as long as they had passports?

AirAsia is doing the country a great service by bringing many tourists but people like Aloyah seem to set on sabotaging the country's image and tourism industry. If fewer tourists come, blame people like her.

NoBN4me: Passing the buck is a syndrome hard to cure. The system has been there too long and any form of transformation will not help as long as the mentality and attitude of the top echelon of the civil service remains stagnant.

They serve the government of the day. How do you expect them to behave?

CiViC: Malaysia is the most perfect government ever in the world. Everything is somebody else's fault. So sick and tired of this.

Turvy: What this woman fails to understand and I am sure she does not understand much about anything, is that the Immigration taking it out on passengers will harm the nation more than AirAsia. People will still fly AirAsia but they will fly elsewhere.

UMYES: Indeed, without AirAsia, would there be a KLIA2?

Swipenter: The Immigration Department should encourage Malaysians, foreigners and tourists not to fly in at the same time so that they won't experience long queues at immigration counters.

If they do, then it is the fault of AirAsia and those arriving at KLIA2.

This is to facilitate smooth immigration processing and clearance so airlines using KLIA2 should retime their departure and arrival times to avoid having peak arrival/departure times.

The Immigration Department is definitely a victim of AirAsia and the passengers arriving there at the same time. And yes, another way to have fast immigration processing and clearance is to become a VIP.

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