A Gerakan leader has blamed Telekom Malaysia Bhd's double-billing for internet services on policies that are not "customer-friendly".

In a press statement issued yesterday, Gerakan Youth deputy secretary general Hng Chee Wey said he had also received similar complaints that Telekom is still continuing to bill customers for their Streamyx account when their service had been upgraded to the higher speed, Unifi.

NONE He said this problem would never have arisen if the company had adopted a "more customer-friendly" policy.

"Although the company is willing to waive the extra charges, it is still troublesome for the customers as they are also working and might not have the time to spare."

He urged Telekom staff and resellers to help customers terminate their existing Streamyx accounts when providing them the Unifi upgrading service.

Yesterday, Malaysiakini  had reported that a big number of Internet users had accused Telekom Malaysia of double-dipping, in offering an "upgrade" to its Unifi services without automatic cancellation of the customer's Streamyx services, resulting in customers getting hit with double billing after the upgrade.