Relying almost entirely on the internet in the last two pandemic years, has made us appreciate the convenience it provides us, helping us stay connected to what matters most, from the comfort and safety of home. Today as we transition back to normalcy, wide-scale of digital adoption has given focus to consumers’ expectations on the quality of experience in good connectivity.
So, what is quality of experience and how do you know if you’re enjoying a good one?
Simply put, quality of experience is the overall satisfaction for the services and apps used for internet connectivity. The telecommunication industry uses quality of experience as a measurement for service providers to ensure the best user experience and satisfaction. Under the government’s Jalinan Digital Negara (JENDELA) for instance, quality of experience is measured through a few metrics including smooth video streaming, fast webpage loading time, uninterrupted IP voice & voice call and seamless real-time e-sport experience.
As internet users, we are encouraged to share our feedback via platforms such as the Malaysian Communications & Multimedia Commission (MCMC)’s mobile JENDELA map app or the telco’s own feedback centre, so quality of experience is collectively enhanced for the public.
When feedback is gathered for improvement, telcos deploy the relevant teams (be it network, operations or customer service) to assess the concerns and offer solutions. This exercise is a thorough process and telcos work around the clock so customers receive the best connectivity for the various functions they carry out in their daily lives. But as customers, what can we do to simultaneously enhance our quality of experience?
Improving your quality of experience
Firstly, understanding what affects your Internet connection is key. This includes looking at the location and weather, recognising your device age or type, as well as assessing your capacity and internet usage trend. Zeroing in on the external factors influencing quality of experience can help you self-troubleshoot and identify ways to improve your experience.
Device specifications & performance
Free up the RAM – close unused apps to free up more RAM for faster internet speed. The more apps opened, the more RAM is taken up.
Optimise storage – remove junk files, cache & trash from your device for faster internet performance.
Charge your device battery – when battery level drops below 30%, it affects signal strength and browsing speed.
Keep device up-to-date – ensure that your device and its systems are updated to support the capacity/ bandwidth required for the heavy use.
User location
WiFi for indoors – use WiFi connection when you are indoors or in high-rise buildings.
Enable VoLTE & VoWiFi – activate VoLTE in your device to enjoy HD voice calls wherever you are. Here’s how both Android or iPhone users can do it.
Physical obstructions – concrete walls or mirrors can impact signal interference.
Router location – ensure that your device is not far from the WiFi Router.
Weather Conditions
Take advantage of WiFi – for clearer call connections throughout thunderstorms, stay indoors and connect to WiFi.
Toggle airplane mode – turn on Airplane mode on for 5secs and turn it off again to reconnect.
Avoid low battery – low battery can cause poor phone signals when it’s raining.
It goes without saying that to enjoy continuous internet connection and subsequently uncompromised quality of experience, it is advisable to have internet connection both at home, at work and on-the-go (mobile) – and the data quota has to be enough to support your daily connectivity needs.
Choose the right internet solution
That said, choosing the right Internet solution makes a difference in your quality of experience and no two users have the same internet needs. It is key to note that internet bandwidth can be affected by the number of people in a household, the volume of usage, and whether it is being accessed indoor or outdoor. For instance, streaming live videos or downloading movies will consume more bandwidth than an hour of Zoom call or loading a webpage.
Theoretically, if you have four users streaming 4K video simultaneously in one household, you will need to opt for at least 100Mbps for a smooth streaming experience. In this instance, selecting a postpaid package and pairing it with a home fibre plan would be able to cater to the entire household’s connectivity needs.
The revamped Digi Postpaid Family Unlimited plan for instance, helps families stay connected through 3 unlimited high speed Postpaid lines with the option to pair their plan with an ultra-fast 300Mbps Digi Fibre Internet plan at just an additional RM100/month. That way, a family of four can continue e-learning activities, work from home, and enjoy surfing the internet without having to worry about a drop in speed.
Meanwhile, for Malaysian university students aged between 18-25, with existing Digi Postpaid 40 or 60 plans, or civil servants and teachers with Postpaid 60 or 90 plans Digi has crafted the Digi Signature Programme to cater to their specific connectivity needs. Customers on this plan will enjoy a total of RM120 savings through an extra RM10/month rebate throughout the 12-month contract period, alongside Unlimited Social Media data for 12 months.
For single users or students with very specific usage and internet needs, a prepaid plan would cater to them in the best way and help them stay connected. Digi’s revamped Digi Prepaid NEXT plan offers Unlimited Internet for social apps like TikTok, Instagram, Facebook and Twitter, ideal for social media enthusiasts, allowing them to always stay up to date with the current news.
Mobile gamers can opt for the Digi RDY plan which is a prepaid plan designed specifically to level up their mobile gaming experience. With Always-On Gaming Internet and Optimised Gaming Latency, gamers can concentrate on playing their best game or stream like a pro without having to worry about running out of data. The Digi RDY plan also comes with a Game Credit Cashback to help users get more bang for their Ringgit when they purchase new character skins.
So, no matter where you are or what type of internet user you are, Digi is committed to continuously improve its services and coverage, providing a more seamless internet experience while connecting Malaysians to what matters most. To learn more about Digi’s network offerings and products, visit https://www.digi.com.my/.
This content is provided by Digi.
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