Shabana Naseer

Online scams spreading, consumers must be cautious

Online scams spreading, consumers must be cautious

LETTER | It is also time for the authorities to take a hard look at the current security measures.

Airlines must improve their consumer services

Airlines must improve their consumer services

There are many compensations due to airline users who face myriad issues with their flights.

Be aware of your rights under Pawnbrokers Act 1972

Be aware of your rights under Pawnbrokers Act 1972

Pawnshops have been in business for decades in Malaysia and are a popular source of micro-credit in society. While there are institutions like banks and other financial institution, some consumers opt to go to pawnshops. There are several reasons, some may not be qualified to take loans, often a lot of paperwork is involved and banks don’t give loans for the small amounts, unlike pawnshops.

We must do more for our road users

We must do more for our road users

Nicholas (not his real name) finds himself in a dilemma when buying his first car.

Time to stop escalator accidents

Time to stop escalator accidents

According to the Department of Occupational Health and Safety (DOSH), “97 percent of escalator accidents reported from 2011-2015 involved young children”. Sadly, the largest number of victims involved in escalator accidents were children; these accidents caused permanent disabilities and life-threatening situations.

Food safety in schools is everyone’s responsibility

Food safety in schools is everyone’s responsibility

Food safety is everybody’s concern, and it is difficult to find anyone who has not encountered an unpleasant moment of food-borne illness at least once in their lifetime.

Where to lodge complaints about maid issues

Where to lodge complaints about maid issues

To face the increasing cost of living, many families today are two-income families; with both the husband and wife working. To manage their homes then, including taking care of their children, the families hire maids. Yet consumers continue to suffer from the entire maid employment process.

Is it safe to shop online?

Is it safe to shop online?

With the fast-growing technology that is taking place currently, the Internet has become a tool for consumers to gather information, make purchases at any time, compare prices and above all, save all the hustle and bustle of the city from going through the bad jam just to get to a shopping mall.

Beauty centres are not that beautiful after all

Beauty centres are not that beautiful after all

In 2014, according to the National Consumer Complaints Centre (NCCC), the number of complaints under wellness and aesthetics sector were 1,359, with losses amounting to over RM1 million. More worrying is that in 2015, the complaints under this sector has increased to 1,848 with losses close to RM6 million.