I would like to ask you to print this letter as I want to make people aware of what can happen on a Malaysian Airlines flight and I think this is a very important message to many people.

This past July, I had the pleasure to visit Malaysia for the first time. I booked my return flight from London on Malaysian Airlines on the Internet and also added in the comment box that my 8- year-old was deadly allergic to nuts so they would not serve the little packets of peanuts on my flights.

Since every airline I have traveled with has respected this, I did not think I would have any trouble at all. Many airlines have long done away with these packets anyway since this allergy is very dangerous and they serve other snacks instead as they don’t want to risk people getting sick somewhere over the sea.

And in my experience with Asian airlines, they have been more then understanding. Last year, I traveled with Singapore Airlines and they did an excellent job. They made an announcement about the situation, asking people to understand why peanuts would not be served and also if they brought their own, to please not open them.

Thai Air did much the same the year before that. I also let them know on check in and again when I boarded the flight. Again, I would like to stress, not once have I had any trouble with this, nor have any passenger complained.

But with Malaysian Airlines, they decided to go a different route. I had minimal problems on the way out though the supervisor suggested I put my child in a plastic bag for the 13 hours and he was serious! But he understood and did not serve the nuts.

However, on the way back it was a different matter. No matter how much I told them that the peanut dust that comes out of the packets and travels around the plane could kill her, they decided they would serve it and I could write a letter of complaint if I was not happy.

I seriously could not believe this, that they were ready to risk her life so people could get their peanuts. And thought that if she died, all I would do would be to write a letter of complaint. I explained I had the Epipen with me, it is an injection to get her breathing again when she goes into a fit from her lungs closing down from peanut dust and that they would have to land the plane and get her to hospital within a short time, but, of course, they said they would not be able to do that.

Bottom line was - if she died, they could not do anything to try and save her and they really just did not care. This decision came from the pilot himself whom you would think would care about passengers making it alive to their destination. The supervisor supported that decision.

Needless to say, I was very unhappy about this situation. I finally received a letter of response from Malaysian Airlines saying it was my own responsibility to keep her safe as no public transport can promise a ‘peanut-free transfer’. Of course they can not, but I have never been on a bus or train where hundreds of people open their peanut packets at the same time.

And I do not accept that they will not do all they can to secure their passengers’ safety on board. More people die from peanut allergy then any other allergy and this should be taken very seriously.

I want to make it clear that I did not ask that the meals were peanut-free, I had no worries about that as she would not have eaten the meal anyway. I only asked that they did not serve the packets of peanuts. How difficult is that?

It is a great shame that the flagship airline of Malaysia offers this level of service and does a great disservice to the country. I will not let this matter lie and will put it into the hands of my lawyers to take it further.

But with this letter, I hope to make people realise how dangerous it is to fly with an airline that will not take their passengers’ medical situation into consideration and I want to warn people with this condition to be very careful when traveling with Malaysian Airways.