Undeniably, political matters and the cost of living issue are now keenly discussed by Malaysians at large. Stretching the ringgit to cope with expenses has become a major household priority. It is not surprising to see many implementing various measures to cushion the cost of living impact which includes eating at home or even packing food for lunch at work. Amongst many others, one notable change is relying on public transportation when moving around.

Disappointingly, of late the Malaysia Consumers Movement (MCM) is experiencing a spike in complaints on the dwindling service level of LRT system. Consumer grievances are focussed on service levels during peak hours, and rise in the number of breakdowns. It is certainly unacceptable for every-day user to succumb to service levels which have moved from bad to worse, and now, at its worst.

Most LRT stations are overcrowded as commuters wait for a train, which would provide a little space to squeeze. It is even more agonising for pregnant ladies and senior citizens. Further aggravating the situation are frequent technical glitches, that, too, happening at critical commuting hours.

While the infrastructure is commendable, the operational management remains questionable. Consumers are increasingly frustrated as to why Rapid KL is failing to monitor peak time traffic and taking necessary steps to overcome congestion issues? With increasing number of passengers, what is the operational plan in ensuring that time and service excellence is improved accordingly?

As the LRT is now the most preferred mode of transportation, it is incumbent upon the service provider to improve its service levels to manage the woes of many Malaysian consumers, especially during peak times.

The MCM urges relevant regulatory authorities to immediately look into the issue of worsening public transportation service level especially the LRT. This is vital if we aspire to achieve a dynamic and integrated public transportation network. More importantly, as Malaysians struggle to make ends meet, it is only acceptable that regulators take necessary action to mitigate consequences arising from compromised service levels.

Regulators and businesses have a role to play together. The MCM urges all parties to be more mindful of adequately discharging our shared responsibilities for a sustainable future.

DARSHAN SINGH DHILLON is president, Malaysia Consumers Movement (MCM).