LETTER | Having been part of the aviation industry for the past 40 years, I was one of the many who saw the urgent need Malaysia had for an aviation commission prior to the establishment of the Aviation Commission (Mavcom).

Hence, I read with quite a measure of annoyance the unwarranted accusations that have been freely thrown about regarding Mavcom by the Public Transport Users Association (4PAM).

4PAM claimed that Mavcom has something to hide regarding their accounts.

I Googled and found Mavcom’s financial statement for the 2016 financial year on their website. Clearly, it is out there for public consumption, and a simple check of Mavcom’s website is all that was needed.

This shows sheer negligence by this ‘users association’ in terms of verification of information.

4PAM likened the regulatory services charge (RSC) of RM1 to ‘protection money’. From what I understand, the implementation of the RSC from May 1 allows Mavcom to independently continue its consumer initiatives.

I believe the RM1 also helps Mavcom remain independent and impartial. Furthermore, not everyone is required to pay the RM1 – for example the transit travellers and those travelling on rural air services.

Clearly 4PAM has not done any research on the matter.

Continuing with its lack of research, 4PAM ironically alleged that Mavcom did not study the passenger services charge (PSC). As with all regulations, I am sure it only came into effect after multiple consultation and studies.

Again, a quick check on the Mavcom website shows that there was a consultation paper on the PSC – besides other numerous consultation papers on other matters.

There is clearly a need for a fair PSC – so that the industry remains competitive and sustainable. Otherwise, some aviation players will have an unfair advantage over others.

Another initiative by Mavcom to ensure a fair industry is the introduction of a new air traffic rights (ATR) allocation process that encourages healthy competition amongst airlines. The ATR decisions are also made available on Mavcom’s website, ensuring transparency.

Mavcom, from my understanding, have resolved over 3,000 complaints so far, published several in-depth industry reports, and have launched consumer campaigns for the benefit of travellers.

Without Mavcom, we had the likes of Rayani Air and Suasa Airlines getting licenses.

Clearly, Mavcom is needed in order to ensure a well-regulated aviation sector that is free from political interference. As we kick off a new Malaysia, I hope the Pakatan Harapan government will see the value of an independent regulator for this industry.

RASHID KHAN is a global marketing expert in the tourism, travel and hospitality industry after serving as commercial director for MAS. He is also the former chairperson of Malaysia Pacific Asia Travel Association Chapter and Board of Airlines-Malaysia.

The views expressed here are those of the author/contributor and do not necessarily represent the views of Malaysiakini.