I had booked six tickets (these are two-way tickets) from AirAsia on Aug 5 last year and also included the payments for travel insurance sold by AIG. The tickets were for my wife's family to come from East Malaysia to attend our wedding on Oct 7. However, they were not able to come as AirAsia cancelled the flight.
AirAsia never informed me to make any changes or that the flight would be cancelled. It was only a week before my wedding when my auntie found out about the cancellation when she just out of curiosity called the airport. When I called up AirAsia, they told me to change the date or cancel the booking.
I had no choice but to change the dates. I then asked them how much I could claim for a cancelled flight but they told me to inquire with AIG. So I called to AIG, they asked me to fill up their claim form which I did and sent back to them with all tickets. Until today, nothing has been resolved. Every time I call AIG, the say they are waiting for AirAsia to reply to them. Same answer every time.
AirAsia has delayed my relatives' trip, forcing me to spend more money and time. Who will take this responsibility? If this case does not constitute a 'delay' then how do Airasia and AIG define 'delay'? Should my family wait at the airport for few days for it to be a 'delay'? That is ridiculous.
Below are all the flights' details:
- Airasia booking number: CGPHDG (1 ticket), AIG Certificate on: 6B448301
Actual on board date: 08/10/2006 time:16:30
After date changed: 10/10/2006 time:14:20
Actual on board date: 03/10/2006 time:16:00
After date changed: 04/10/2006 time:16:00
First ticket (2 persons) for departure:
Actual on board date: 06/10/2006 time:18:30
After date changed: 05/10/2006 time:16:20
First Ticket (2 persons) for departure:
Actual on board date: 08/10/2006 time:16:30
After date changed: 10/10/2006 time:14:20
