The recent experience of the disabled members of the Independent Living and Training Centre in trying to use RapidKL buses should not be seen as a 'test' or a 'failure' on the part of RapidKL.

Instead, it should be seen as an opportunity for RapidKL to work together more closely with the disabled community. On comments by RapidKL COO Mohd Ali Mohd Nor that the results could be 'challenged' as RapidKL had not been involved in the tests, I must point out the obvious - of course RapidKL was involved. These were RapidKL buses, operated by RapidKL bus drivers at a RapidKL LRT stations.

But again, it is important to realise that this was not supposed to be a 'test' of RapidKL's accessible services. It was an attempt by members of the Independent Living and Training Centre to live independently. Isn't that exactly what the organisation's members are supposed to do?

If they were attempting to see what a typical experience using RapidKL buses would be like on a typical day, then calling up RapidKL to have a spokesperson available would not be necessary.

While this might be seen by some as a setback or a challenge to RapidKL, I would invite the company and the members of the disabled community to move forward. Use this experience as an opportunity to make the service even better for everyone.

The disabled accessible service is expected to be introduced in June. There is still one month during which all sides can work together and build positive steps.