KINIBIZ As it stands, the matter of taxis, ridesharers, and the Public Land Transport Commission (Spad) is something that requires work from all three parties, though some more than others.
But considering that the bunch is either running around like chickens or like the fox that has stolen a chicken, Tiger, being a tiger, feels uniquely qualified to offer the following list to the principals of the issue.
1. Efficient and speedy decision-making can do wonders.
First, to Spad. The first bit of advice Tiger has is to make up your mind, post-haste. Consider Uber’s retreat out of Germany, where legislators had put their foot down quickly rather than let the issue fester like an unpopped zit as it is here in Malaysia.
Making up your mind quickly allows for a rapid response, which would lead to Spad not having to play scapegoat, or having the Transport Ministry jumping the gun.
2. Efficient enforcement may be something to look into.
At the same time, efficiency should also come in the form of enforcement. It is not unknown that taxi mafiosi, who ruin the good name of the honest bunch of taxi drivers out there (bless their souls), hang out at certain areas.
The Kelana Jaya LRT station is a hot favourite, for example, so would you kindly get off your behinds and get to it? This is why people say you do nothing!
3. Look for ways to improve the reputation of taxi services.
Also, what about a non-nepotic reward system for good taxi drivers? Some form of recognition, or bonus, maybe even a fee waiver? Heck, maybe a RM100 voucher on vehicle maintenance? There has to be some way to show taxi drivers that being good pays off better, right?
Courtesy, along with proper service standards, can go a long way in improving the reputation of Malaysian taxi drivers. And Spad, for some reason, Tiger does not think the intensive training courses are working.
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This article was written by Xavier Kong.
