Passengers holding Rayani Air tickets will be able to rebook their cancelled flights via Malaysia Airlines, Bernama reports.
The national carrier is offering to transfer stranded passengers at discounted fares following Rayani Air’s suspension.
These fares are available from today until April 30, 2016, for immediate travel until July 31, 2016, said Malaysia Airlines in a statement in Kuala Lumpur.
Chief commercial officer Paul Simmons said as the national carrier and as caring Malaysians, it was its duty to extend any assistance to ease the burden of impacted Rayani Air passengers.
“In this case, we are offering affected passengers special fares to connectthem to their intended destinations. We hope this offer will help alleviate the passengers’ travel woes,” he said.
To take advantage of this special fare, affected passengers will need to present their email on proof of travel booking on Rayani Air, according to Bernama .
Passengers may call 1 300 88 3000 or visit any Malaysia Airlines ticket counters nationwide.
Meanwhile, it was reported that rival airline AirAsia has also come up with promotions which offer ‘rescue fares’ discounts of 50 percent to affected Rayani Air passengers.
The 50 percent discount is applicable to all Rayani Air passengers who hold a confirmed flight booking. The passengers can attain the discount at any AirAsia Travel & Service Centre at KL International Airport 2, Langkawi International Airport, Sultan Ismail Petra Airport (Kota Baru), Kuching International Airport and Kota Kinabalu International Airport (Kota Kinabalu).
According to AirAsia Berhad’s head of commercial operations, Spencer Lee, the airline hopes this particular 50 percent discount will help ease passengers in making new travel arrangements, especially with the extensive flight frequencies that AirAsia has servicing all the affected destinations.
“This discount is valid from today until April 27, 2016,” said Spencer.
“Passengers can approach any of our AirAsia Travel & Service Centres at the listed airports, and our service agents will assist them accordingly with the new flight bookings,” he added.