AirAsia Bhd is strongly recommending that the Malaysian Aviation Commission (MAVCOM) review the differences in facilities and services between the Kuala Lumpur International Airport 2 (klia2) and KLIA before equalising passenger service charges (PSC) at both airports.
AirAsia Chief Executive Officer Aireen Omar said in a statement, KLIA and klia2 are two vastly different airport terminals that provide different levels of services and facilities to its users.
“It is inaccurate to say the services provided between the two airport terminals are comparable as facilities at KLIA are far more superior compared with klia2.
“We seek Mavcom's transparency on this claim and strongly urge that Mavcom review feedback from travellers and customers of klia2 as well as look into the multiple representations on the visible differences of the facilities and services offered between KLIA and klia2,” she said in response to a Bernama article titled, ‘Equal Charges Will Ensure KLIA Passengers Don't Subsidise klia2’.
Aireen also clarified that PSC would be paid directly by the customers who travel and this would have absolutely no bearing on the financial performance of AirAsia.
MAVCOM’s move to equalise PSC for both airports would likely be implemented beginning January 2018, whereby for international flights, PSC rates would be standardised at RM73.