We refer to the letter 'Nutty' danger on board MAS flight .

The writer connected with us earlier and raised her concerns. Customer Relations investigated the matter thoroughly and responded to her accordingly. While we truly empathise with the writer, unfortunately, we are unable to guarantee a ‘peanut-free environment’ in the aircraft cabin.

This is clearly stated in our website under Other Medical Info: What else do you need to know?

The advisory reads: ‘Peanut allergies: Malaysia Airlines cannot guarantee a peanut-free environment in our aircraft cabin or in our airport lounges.’

Airlines such as Emirates , Cathay and Air New Zealand also have website notices to this effect.

Our booking records show that there was no notice given to us at the time of booking that the writer’s daughter suffers from a peanut allergy.

In the absence of any prior notice, the cabin crew attempted to strike a balance between ensuring the well-being of her daughter as well as meeting the expectations of other passengers.

The crew accommodated her requests and took precautions as best they could.

The reality is that despite the best endeavours of the crew, they were unable to guarantee a ‘peanut-free cabin’.

We also cannot deny other passengers who carry their own snacks (which may contain traces of peanuts) their right to consume their own snacks.

It is important that passengers suffering from any nut allergy to read our website notice, and discuss with their doctors their suitability to fly with us.

The writer is head, Customer Relations, Malaysia Airlines.