I share similar views with A Desperate Expat who wrote Streamyx way to bankruptcy .
My household also uses TM Net's Streamyx broadband service and it is rather unreliable. I live in the Klang Valley and one would think that the service would be more efficient, but no. The service is generally poor.
There is hardly a week that that goes by without some sort of disruption. If only more Internet Service Providers (ISPs) entered the market, perhaps efficiency might pick up. Until then, the consumer suffers.
Another point to make about A Desperate Expat letter is that TMNet should compensate him for the days that he has been unable to receive the Streamyx service. For one, he is paying monthly subscriptions and not getting their service.
Secondly, every time a call is made to their customer service hotline, it incurs cost on the consumer. However, I highly doubt it that any form of compensation will be received from TM Net.
So what happens in the end? The consumer suffers due to a lack of protection of consumer rights. However, what can one do?
Living in Malaysia, you live with the good and the bad. It is frustrating knowing that there are measures that can be adopted to rectify the problem but yet nothing can be done. Either way, most Malaysians adopt the typical Malaysian mentality and say 'what to do, it is like that lah '.