Malaysiakini News

Uber reassures passengers' safety, says crime incidents an 'anomaly'

Alyaa Alhadjri  |  Published:  |  Modified:

Amid increased scrutiny over the safety aspects of ride-sharing services in Malaysia, e-hailing company Uber today said that crime incidents including robbery only comprise 0.01 percent of total complaints received from its passengers.

Uber Southeast Asia regional general manager Chan Park said the
figure was taken from approximately 8.2 percent of rides rated below four stars by millions of passengers across 15 major cities in Malaysia. 

"When I look at some of the incidences - a rider felt like a driver was cheating, other minor incidences, or some of the events that happened add all that up, you are really talking about 0.01 percent of the complaints received...

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