It was an ordinary day for former Malaysian Airlines Bhd (MAS) media relations executive Malini Mattler when she received a late night phone call on July 17, 2014.
"It was late at night when my boss called and said: One of our planes has crashed in Amsterdam."
Malini, who had just come back from work, was then asked to report at the MAS Emergency Operations Centre at the Kuala Lumpur International Airport (KLIA)...