The Finance Ministry with the cooperation of the Customs Department will open information counters on the sales and service tax beginning Oct 2 at the Federal Territory Customs Complex in Kelana Jaya.
The move is to facilitate stakeholders from various trade and industry sectors provide feedback or air complaints related to the implementation of SST.
Finance Minister Lim Guan Eng said the information counters would operate every week, from Monday to Friday, at 9am till 1pm.
“A total of 10 kiosks and 12 counters will operate during the opening hours.
"We have also appointed two officers from the Finance Minister’s Office to address any complaints, views or questions during the time the counters are open,” he said in a press statement today.
The two officers are qualified accountants, Ooi Kok Seng, and former CFO of a multinational, Toh Yen Kee.
The two special officers will be present at the information counters to assist the public until the number of complaints have reduced, Lim said.
To date, 18 question-and-answer sessions on SST have been conducted throughout Malaysia which was attended by more than 15,000 participants.
After obtaining their feedback, the Finance Ministry and the Customs Department decided to reduce the SST rate from 10 percent to 5.0 percent for pneumatic tyres and electric motorcycles.