Chief secretary wants circular issued on joyful work environment

Chief secretary to the government Shamsul Azri Abu Bakar has requested the Public Service Department (PSD) to issue a circular on fostering a joyful work environment in the public sector, as a guideline for all ministries and departments.

Speaking at the KSN Leadership Aspiration Programme today, he emphasised the importance of job satisfaction, noting that a conducive and enjoyable work atmosphere is key to outstanding job performance.

“Although this may seem straightforward, if not managed and followed up properly, it can negatively impact relationships with colleagues,” he said.

This circular would be part of the government’s strategies under the Public Service Reform Agenda.

The other strategies include rationalising and restructuring agencies, reviewing certain rules and privileges, and optimising resources.

Commenting on the strategy of optimising resources, Shamsul elaborated that existing resources - human resources, finances, infrastructure, and more - should be utilised effectively to enhance competitiveness and achieve cost-efficient targets.

“In line with this, I request that the PSD conduct a staffing audit and the filling of critical positions. This is crucial in helping to optimise staffing resources and compensation, as well as saving costs for the government,” he said.

Additionally, Shamsul noted that he has instructed improvements to the Customer Service Guidelines published by the PSD, incorporating elements of online service and compliance.

He added that these guidelines will subsequently be included in the circular for implementation by other ministries and agencies.

These improvements stem from a complaint he received from a Japanese citizen concerning issues with the Immigration Department’s online appointment system and the unwelcoming service provided by its staff.

Shamsul explained that another strategy aims to strengthen customer relationship management.

“Counter services need to be transformed to become more agile, professional, and friendly,” he said.

Also present at the programme was Communications Ministry secretary-general Mohamad Fauzi Md Isa and Bernama chief executive officer Nur-ul Afida Kamaludin.

- Bernama

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