Pos Malaysia CEO apologises for telling staff to be grateful for uniforms

Summary

• Pos Malaysia CEO Charles Brewer has apologised to staff following backlash over his response to a complaint about a torn uniform.

• He acknowledges a lack of empathy in his reply and pledges to foster a more respectful workplace culture.

• The company will also improve internal processes to ensure more efficient uniform replacements.

Pos Malaysia Berhad CEO Charles Brewer is said to have apologised to the company’s employee who was affected by his response regarding the issue of a damaged uniform.

This came after Brewer was publicly condemned over his response to a staff member who enquired about replacing a torn uniform.

“We acknowledge the recent social media posts referencing an internal matter on March 19 involving a damaged uniform. Immediate actions were taken to engage directly with the employee concerned, and the matter has been fully resolved.

“Our group chief executive officer has conveyed his apologies to the staff involved and extends his apologies to anyone who may have been affected or offended by his comment.

“He acknowledges that he should have responded with greater empathy and commits to continuing to foster a respectful and supportive environment for all Pos Wiras,” read a statement shared on Pos Malaysia’s Facebook page.

Screenshots from the company’s internal communications platform had leaked and recently gone viral on social media.

The screenshots showed a delivery mail carrier sharing a picture of his uniform, which has a tear along the seam on the right shoulder.

“Assalamualaikum... when will we get new uniforms? This one is in really bad shape. Even customers have started to comment,” he said.

Poor response

Brewer reportedly wrote in response by reminding him to be grateful for working at a delivery company that provides uniforms.

“Count yourself lucky that you don’t work for one of the foreign carriers who don’t provide uniforms at all,” he said.

Pos Malaysia said in its statement today that it would be enhancing internal processes to ensure that uniform replacements are carried out more efficiently.

“In addition, we will be improving our internal processes to ensure that uniform replacements are done in a more timely and efficient manner to support our Pos Wiras in delivering on our service commitments to the community,” the statement said.

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