COMMENT | I refer to the ongoing crisis involving the implementation of the Next Generation Emergency Services 999 (NG Mers 999) system, now entering its fifth day.

I welcome and record my appreciation to the government - particularly the communications and health ministries - for the courageous decision to immediately revert the nation's emergency response operations back to the original system.

This decision reflects that the federal government is a responsive government, one that listens to the pulse of the people when public safety is at stake.

Despite assurances from the service provider and related agencies on Nov 18 that the technical issues had been "resolved", the reality on the ground showed the opposite.

My team conducted a public sentiment analysis and