Consumers can lodge SST-related complaints via Whatsapp


Modified 10 Sep 2018, 3:33 pm

Members of the public can now lodge complaints related to the sales and service tax (SST) by sending a Whatsapp message via 019-2794317, said Domestic Trade and Consumer Affairs Minister Saifuddin Nasution Ismail.

He said in the complaint, the consumers should include their full name, the image of the receipt and the name of the related premises.  

"Action will be taken within 24 hours," he said after attending an SST Implementation briefing session by the Customs Department in Alor Setar today.

He said the ministry has so far received 642 complaints via WhatsApp since the medium was introduced on Sept 1, adding that most of the complaints were on prices of food and beverages at restaurants.

Meanwhile, Saifuddin said since the SST implementation, there had been a drop in the prices of goods by between 0.2 and12.9 percent.

Meanwhile, Kedah Menteri Besar Mukhriz  Mahathir in his speech at the event said the SST implemented by the Pakatan Harapan government was more people-friendly as compared to the goods and services tax (GST).

"Through the SST, taxable items have been reduced to 5,000 goods or 38 percent as compared to 60 percent previously.

"The Harapan government has also promised not to embezzle funds collected through the SST and should any government representative be involved in any breach of trust, action would be taken,” he said.

Over 200 people comprising state assemblypersons, executive council members, heads of departments and government officials were present at the briefing.

- Bernama

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