Good preventive maintenance in a property management system provides the following benefits typically; a more efficient operation, fewer breakdowns, extended equipment life, diagnosis of weak points, and advance determination of equipment replacement. Maintenance costs of a building alone can cost a fortune in the facility's annual budget. Implementing a planned, predictive and preventive maintenance strategy rather than reactive and corrective can be significant cost savings in the long run because the cost of deferred maintenance can be relatively high.
"Daily activities of the building's tenants will be disrupted if there is a breakdown or disorder of elevator or HVAC (heating, ventilating and air conditioning) facilities. As such, a facility manager needs to ensure that the facilities are up and running. He is responsible for planning, making financial projections, scheduling preventive maintenance tasks, overseeing the maintenance jobs carrying accordingly, conducting training for inhouse technicians, and outsourcing some highly skilled maintenance jobs to the right parties." Teh Hon Seng, CEO of TimeTec Group, continuing his series of articles on Digital Building; this time around is about cloud-based facility maintenance system.
"Most of our TimeTec Digital Building solutions like tenant management, property accounting, visitor management, access control, parking management, near field commerce, etc., are managing the people and activities in a building. It also includes the hardware devices that associate with our solutions to perfect the activities, such as face recognition devices to enhance security in access control, unattended payment kiosks to fulfil cashless parking requirements. However, to upkeep all the hardware equipment in tip-top condition at all times, preventive maintenance is crucial. That's why TimeTec Maintenance or the traditional term CMMS (Computerized Maintenance Management System) naturally came into our mind to complete the ecosystem on Digital Building," Teh said.
Teh Hon Seng, CEO of TimeTec Group
"TimeTec Maintenance is not designed only to maintain our hardware; it is meant for the facilities or equipment of the entire building."
"In fact, I don't like the old term Computerized Maintenance Management System. It feels outdated because of the word 'Computerized', where people moved the manual work, mostly the paperwork, into a desktop computer. 'Computerization' happened long ago in the late 80s and 90s in the last century. Now at the beginning of the 21st century, we're championing 'Digitalization', where data shouldn't stay cocoon in its own system but should freely flow from one system to another to benefit customers in a larger perspective. So, Windows-based software for Computerization should transform to Cloud-Based for Digitalization. When I adopted the term CMMS, I like to call it Cloud Maintenance Management System, to highlight the digital transformation."
"The differences are obvious. First, the CMMS will integrate with the front-end TimeTec Tenant (Commercial Buildings) and i-Neighbour (Residential Properties) modules for residents or tenants to report faulty facilities and receive notifications on repairing updates. The request for corrective maintenance will automatically flow from tenant/resident to TimeTec Maintenance, verified by the Facility Manager, and further automated to the work order procedures and at the end feedback to the tenant/resident. A technician assigned to the repair job will be notified via the App and can update his work progress in the same App."
"Second, more and more hardware devices installed in a building nowadays are IoT-enabled, embedded with sensors. When the IoT hardware is integrated with Cloud Maintenance Management System, it can automatically trigger the preventive maintenance processes according to its usage to ease the maintenance manager's workload."
"Huge efficiency could be achieved," said Teh Hon Seng.
Stay tuned with TimeTec for the next digital building ecosystem announcement every Wednesday! Click here for Series 7 of 13
TimeTec Group was established in 2000. Over 20 years, the Group had developed three homegrown globally recognized IT brands, FingerTec, TimeTec and iNeighbour, for workforce management, security, smart office, smart residential and smart township solutions unleashing the power of biometrics, cloud & edge computing, IoT and AI technologies. All these solutions connect and change the landscape of work life and home life in a larger ecosystem. Through a vast network, TimeTec Group distributes its biometric hardware products and 16 cloud applications, including IoT devices, to more than 150 countries worldwide. Visit our company websites at
Various renowned clients have subscribed to TimeTec various solutions, including IOI Properties, Putrajaya Holdings, Ibraco, Binastra, Thriven, Hock Seng Lee, QSR Brands, Central Sugars Refinery CSR, Sunway Constructions, Mamee, Yakult, Nano Malaysia Berhad, and many more. The versatility and feasibility of TimeTec products also attract various international customers from all over the world, including Hong Kong, Dubai, Australia.