For Subang Jaya Municipal Council (MPSJ) officer Nor Safuan Nordin, being the subject of verbal abuses is just another day in his job with the clamping unit.

"I get scolded and verbally abused every day," he said.

Nor Safuan was thrust into the limelight after a video recording of a woman shouting and threatening him with her car steering lock, after her vehicle was clamped for illegal parking in Bandar Puteri Puchong, went viral.

As an MPSJ officer with 10 years of experience, including two years under the clamping unit, he has become immune to the various negative treatments he gets.

"People's anger is something I face every day. (But) it's part of my job and I know people will get angry," Nor Safuan said.

And the 31-year-old understands the anger and annoyance.

"No one likes it when their car gets clamped and having to pay RM80 for the fine to have the clamp removed," he said.

Facing verbal insults on a daily basis, Safuan said the steering lock incident was not the worst he had encountered.

"Once, when I had to seize goods from traders, I was threatened with a parang," he said.

Earlier today, Nor Safuan received a certificate of appreciation from Subang Jaya assemblyperson Hannah Yeoh, Kinrara assemblyperson Ng Sze Han and deputy MPSJ president Zulkurnain Che Ali.

Zulkurnain expressed hope that the incident would serve as a good example to civil servants to always be professional in their jobs.

Yeoh (photo), on the other hand, said the certificate of appreciation today was presented to appreciate Safuan, his unit and their job scope.

"No one likes to work in the clamping unit and everyone would get angry if their cars get clamped.

"So (those working in the clamping unit) have to go to work and face angry Malaysians every day," she said.

Despite the verbal tirade, Safuan is thankful that he has yet to face a physical encounter.

But facing verbal insults on a daily basis has certainly made it easier for Safuan to handle such situations.

"In a situation like that, we know that the other person is angry, we don't have to face it with anger, too.

"I tried to calm myself as much as possible during the incident. At one point the steering lock was close to my head but I tried to control myself as well as to calm and explain to her what her offence was."

Having been thrust into the limelight, the father-of-one said he had to resort to switching off his phone after he was bombarded with messages and tags on social media from his friends on the matter.

The response thus far, however, has been positive.

"My family is proud of me and they found it quite hard to believe how I remained calm in the situation because, at times, I have a bit of a temper, too.

"Well, maybe I'm too used to people's attitudes so I could handle it."

Asked whether he would forgive the woman who threatened him, Safuan said he already did.

"The husband already apologised and he himself couldn't believe that his wife could lose her temper like that until the steering lock came out."

Safuan also does not think an apology from the woman was necessary.

"I'm used to it and I didn't take it personally, either," said Safuan.

He, however, is unsure who had taken the video recording and made it viral.

"So many people were there at the time. She was shouting loudly so many people had gathered," he said.

During the incident on Sept 6, the woman was heard shouting at Safuan about how she was buying food for her disabled husband and could not find a parking spot.

Netizens praised Safuan for handling the incident calmly as he asked her for proof of her husband’s disabled person's card.

She failed to produce the card but had a “disabled driver” sticker on the windscreen of her car.

The woman is being investigated under Section 506 of the Penal Code, which is related to “punishment for criminal intimidation” and carries a two-year prison term, or a fine or both if she is convicted.