Flying parcels: J&T Express apologises, cites bonus dispute
J&T Express has apologised after videos of disgruntled workers hurtling customers' parcels at a sorting centre in Perak had gone viral.
The logistics firm denied that the workers' protest was due to a cut in wages. Instead, the company said it was due to a misunderstanding on year-end bonuses.
"Full bonuses are paid to employees who have worked for a year. For employees who have worked for less than a year, bonuses are paid according to the...
J&T Express has apologised after videos of disgruntled workers hurtling customers' parcels at a sorting centre in Perak had gone viral.
The logistics firm denied that the workers' protest was due to a cut in wages. Instead, the company said it was due to a misunderstanding on year-end bonuses.
"Full bonuses are paid to employees who have worked for a year. For employees who have worked for less than a year, bonuses are paid according to the length of working time without prejudice.
"Unfortunately, certain employees are not clear about the bonus payment scheme which led to violent sorting of packages on Feb 4, inciting some employees to make collective disturbances, and posting the videos to social media," it said in a statement.
J&T Express said its Perak management has clarified the matter and employees there resumed work on Feb 5.
The firm said it had not deducted wages nor owed its employees, adding that it was prepared to be scrutinised on the matter.
The company also addressed customers' complaints about damaged parcels, including transported food allegedly being stolen.
It conceded that the company had been taking in more temporary workers to cope with the increased volume of goods during the movement control order and had not provided them with sufficient training.
"This is indeed a fault in our management.
"We have formulated special regulations and management methods for settlement of claims and supervision of similar incidents, and fast settlement of lost packages," it said.
The company said it had introduced various changes following the incident, including on staff and vehicle expansion and management supervision.
"The management goes to the grassroots for training to ensure the quality working behaviour of all employees.
"We once again express our deepest apologies for the shortcomings of our internal management that have caused dissatisfaction and losses from our customers.
"We will bear all the responsibilities, quickly improve our management and service standards, and provide professional training to our own employees for reliable and efficient express service to the Malaysian users," it said.
Meanwhile, the Perak chapter of J&T Express uploaded on Facebook a video on the apology over the Feb 4 incident.
A video of the incident started going viral yesterday after it was circulated on Twitter.
