AirAsia Aviation Group says refunds nearly completed
In a statement today, AAAGL said they have already finalised over 99 percent of all customer queries and will work to progressively settle the final 0.8 percent in the coming months.
There are also plans for...
AirAsia Aviation Group Ltd (AAAGL), the aviation arm of Capital A Group, said it is committed to resolve all refund requests as soon as possible.
In a statement today, AAAGL said they have already finalised over 99 percent of all customer queries and will work to progressively settle the final 0.8 percent in the coming months.
There are also plans for medium to long-haul affiliate airlines AirAsia X (AAX) and Thai AirAsia X (TAAX) to compensate all guests in the coming months.
Capital A Group CEO Tony Fernandes said AirAsia airlines have already paid back nearly everyone effected.
“Now that travel restrictions have been removed substantially in our major markets, we saw that many of our guests have already utilised their credit shells to start travelling again.
“AAX was in a much more difficult situation with international borders closed, so they were completely grounded for over two years with limited cash flow.
"However, now that they are flying again, they are also paying their guests with outstanding credit back, with travel vouchers equivalent to the amount owed,” he said.
The statement said TAAX was similarly affected by the pandemic and is also working hard to settle all outstanding guest entitlements in the near future through refunds and credits.
To date, the majority of all affected guests have received their travel vouchers, totalling over 155,000 guests and AAX aims to complete the issuance of all remaining travel vouchers within the coming weeks.
- Bernama
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