Whistleblowers cry foul over unsecured surveillance system in hospital

Staff at Sungai Buloh Hospital have raised concerns over a surveillance system in the emergency department to monitor and record patients.

According to the whistleblowers, medical staff perform life-saving procedures in the two stations within the trauma unit and under such circumstances, the patients’ clothes are removed.

Furthermore, they claimed that the images are displayed using an unsecured live feed, including on monitors which can be viewed by non-relevant staff and even other patients.

“One big issue is that the live feed from these cameras is displayed openly on several monitor screens outside the treatment areas, including one above a nursing counter and another inside the staff break room.

“Anyone can see what is happening inside the treatment area through these screens, including when there is resuscitation in progress where patients would have to be stripped of their clothing,” a staff told Malaysiakini on condition of anonymity.

Another whistleblower said most patients treated in the trauma unit were unaware of the cameras since those brought in would be in critical condition.

Those who are conscious, added the staff, would be informed of the cameras.

“Usually, we don’t even have the time to seek consent because everyone is busy carrying out our tasks.

“I can understand if the hospital wants to place cameras for security purposes. It is fine if they are located in non-critical areas, but why do you need cameras in the resuscitation areas where there is low-security risk?” the staff asked.

Based on several photographs shared with Malaysiakini, the live feed could be seen displayed on monitors placed at several spots inside the unit, including one in a hallway near a patient bed.

Another screen was at the back of a room, which is said to be where staff members can rest during their breaks.

Besides the two resuscitation stations, sources said the cameras also covered four observation bays where critical patients are placed.

Remote access

Another allegation was that the live feed could be accessed by certain staff from any location - including through computers and mobile phones.

“From what I know, some officers had been using the live feed to monitor the work of their staff remotely, including from meeting rooms and at their homes.

“If this is the case, how can we be sure that the footage is not abused or watched by people who are not related to the process?” asked another staff member.

Malaysiakini has reached out to the Sungai Buloh Hospital administration and the Health Ministry for comments on the allegations.

A ministry spokesperson indicated that a statement would be issued soon.

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