Probing travel agency that failed to fly umrah pilgrims - ministry

The Tourism, Arts, and Culture Ministry announced that an investigation into a licensed travel agency that allegedly failed to fly a group of umrah pilgrims yesterday is ongoing.

It said the travel agency was advised to honour the bookings of existing pilgrims who have made full payments and ensure flights are carried out according to the agreed schedule.

The agency was also advised to refund the money to pilgrims who requested to cancel their umrah packages.

“At present, the agency has been advised not to accept new umrah bookings until all existing bookings are resolved,” it said in a statement today.

The ministry also advised affected pilgrims to file a report at the nearest police station, submit an official complaint to the ministry through the Public Complaints Management System (SISPAA) by clicking here to assist with the investigation, and make claims at the Malaysian Consumer Claims Tribunal.

According to the statement, stern action will also be taken against those found to have committed any violation under the Tourism Industry Act 1992.

The ministry urged all travel companies involved in the umrah industry to be honest and transparent in conducting their business, particularly regarding umrah packages.

It added that issues such as failure to fly pilgrims according to the original plan and failure to refund money when changes occur will have repercussions and affect the industry.

“This will not only tarnish the image of the industry but also lead to a loss of confidence among pilgrims in choosing licensed local travel agencies for their umrah trips,” the statement read.

- Bernama

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