I-City theme park operator offers refunds after viral incident

Summary

• Sky i-City announces full refunds and ticket exchanges for visitors affected by the incident involving one of its rides.

• This comes after a video of an inflatable float from a water slide falling on a visitor went viral.

• Police are investigating the park for operating without a licence and negligence.

Days after an incident involving one of its entertainment rides, Sky i-City, the operator of the i-City Theme Park in Shah Alam, has announced full refunds for visitors who purchased tickets to the affected ride.

In a statement yesterday, the management also offered ticket exchanges for other attractions within the theme park.

“Sky i-City fully supports Visit Selangor 2025 and Visit Malaysia 2026 Campaigns and is working to resume quickly.

“We remain committed to supporting Visit Selangor 2025 and Visit Malaysia 2026 by showcasing Selangor as a premier tourism destination. Thank you for your support - we look forward to welcoming you back soon,” it read.

However, the statement did not address the viral incident, allegedly occurring on Jan 29 at around 11pm.

Shah Alam district police chief Mohd Iqbal Ibrahim stated that a report was received at 1.08am yesterday after a 13-second video of the incident went viral on social media.

He said the incident occurred around 11pm on Wednesday (Jan 29), when a float from the water slide allegedly fell on a visitor.

The victim, a woman in her 20s, was reportedly walking across the bottom section of the water slide when an inflatable float fell and struck her on the side.

Under investigation

The water slide spans 600m, with its highest point reaching 60m. Authorities are investigating the height from which the float fell.

The case is being investigated under Section 6 of the Entertainment and Places of Entertainment Enactment for operating without a licence, which carries a maximum fine of RM25,000 or up to three years imprisonment.

Additionally, the investigation falls under Section 337 of the Penal Code for causing hurt by a rash or negligent act, which is punishable by up to six months' imprisonment, a fine, or both.

The Shah Alam City Council also issued a statement yesterday, revealing that it had previously served multiple notices against the theme park.

This included a warning notice on Jan 19 ordering the immediate cessation of the glass water slide's operation.

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