The Kuala Lumpur International Airport (KLIA) has been ranked among the top 10 airports globally in the 2024 Airport Service Quality (ASQ) survey for airports handling over 40 million passengers annually.

According to Malaysia Airports Holdings Bhd (MAHB), the airport received a near-perfect score of 4.99 out of 5 from the Airports Council International (ACI), which represents the collective interests of airports around the world to promote excellence in the aviation industry.

ASQ measures passenger satisfaction across areas such as safety, services, facilities, and cleanliness.

This reinforces KLIA’s position as a leading global aviation hub, said MAHB in a statement today.

MAHB managing director Izani Ghani said KLIA’s consistent placement in the ASQ top 10 since 2022 is a testament to the airport’s commitment to continuous improvement.

“KLIA’s strong performance reflects our focus on enhancing the airport experience through innovative solutions and improved facilities. We also thank KLIA’s dedicated airport community and stakeholders who are the driving force behind our progress.

“With our new shareholders placing strong emphasis on service excellence, we are confident these efforts will further elevate our standing in future global rankings,” he said.

Elements that contributed to KLIA’s success included a welcoming ambience, expanded seating area, upgraded charging stations, and fast and reliable Wi-Fi.

Passengers also rated the airport’s cleanliness highly, particularly its washrooms.

Beyond its amenities, KLIA’s dedicated staff were also praised for their warmth and attentiveness.

In preparation for Visit Malaysia Year 2026, MAHB said KLIA is undergoing upgrades to further improve the passenger experience, including expanded terminal seating, refurbished prayer rooms, and next-generation baggage trolleys.

It said passengers can also look forward to improved buggy services, self-service check-in and bag drop kiosks, and new family-friendly features such as the Orangutan Playground Kids Zone, wheelchairs, baby strollers, heritage walls, and family parking lots.

- Bernama

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