Not enriched by MAS frequent flyer


Antony Unsworth, Chew So Sing            

My wife and I are Malaysia Airlines System (MAS)'s Enrich members. I have been trying to get some response from MAS regarding my (and my wife's) missing business-class points from MH4 Kuala Lumpur to London Heathrow flight July 25, 2006, which we had upgraded to First Class using our Enrich FF (frequent flyer) points.

I have sent repeated emails to [email protected]; the MAS Manchester, England office, and I have completed their missing points forms together with the required documentation.

There is no response whatsoever.

I assume the remaining staff are demoralised and sitting on their hands doing nothing following the redundancies/restructuring programme which were announced while we were in Malaysia April through July this year.

Maybe this letter will make someone take some action.

Taboola


Not enriched by MAS frequent flyer

Antony Unsworth, Chew So Sing,

My wife and I are Malaysia Airlines System (MAS)'s Enrich members. I have been trying to get some response from MAS regarding my (and my wife's) missing business-class points from MH4 Kuala Lumpur to London Heathrow flight July 25, 2006, which we had upgraded to First Class using our Enrich FF (frequent flyer) points.

I have sent repeated emails to [email protected]; the MAS Manchester, England office, and I have completed their missing points forms together with the required documentation.

There is no response whatsoever.

I assume the remaining staff are demoralised and sitting on their hands doing nothing following the redundancies/restructuring programme which were announced while we were in Malaysia April through July this year.

Maybe this letter will make someone take some action.


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