The lack of technology involvement makes tenant management a non-CRM (Customer Relationship Management) process for a commercial building, which means keeping a good relationship with tenants is much less critical than fees-related activities such as collecting rental, maintenance fee, sinking fund, season parking fee, etc.
At present, most of the existing commercial building owners or property management companies neither offer mobile App to tenants for a two-way communication nor extended the service to tenants' employees for more useful activities. How to add more values to modern building management?
"One of the predicaments of tenant management is the difficulty of getting announcements to reach every tenant and employees. For example, during a duress situation, when they need to evacuate everyone from the building immediately, including visitors, how would they do it? This is a matter of life and death. Thus, a modern tenant management system should make it a default feature for the good of everybody," said Teh Hon Seng, CEO of TimeTec Group.
TimeTec QF Master App, reading QR Code & Face Recognition for Access Control.
He stressed that today's professional tenant management system should widen its perspective. They ought to have comprehensive functionalities that allow management to improve engagement with their tenants and tenants' employees, and even with visitors visiting their building.
According to Teh Hon Seng, "The system should allow tenants to book facilities, to make payments, to report incidents, to register events, to request defect repairs, to renew car park season passes, to invite visitors, to poll for an opinion, etc.; all in one App."
He continues, “You have to incorporate IoT access control of the common area into the tenant management system, for example, turnstiles at your lobby, elevators, car parks, doors, to achieve a more secure yet convenience people flow environment. Tenants' credential using face recognition or QR code for the physical accesses can be stored in tenant mobile phone."
Teh Hon Seng, Chief Executive Officer, TimeTec Group
Since last year, TimeTec has worked together with KONE, the world's third-largest elevator manufacturer, to integrate its DX Series, which has an elevator's IoT capability, to TimeTec Digital Building Ecosystem, to mark the arrival of a new era in access control for building management.
"When building management knows how to collect and connect data from one activity flow to another, they can revamp and refine their operations, and even create new streams of revenue by integrating with our available commerce modules, i-Ad, i-Merchants and TimeTec Mart," explained Teh Hon Seng.
Contact Aiden Teh, Business Development Manager at [email protected] or 010-2211150 for appointments.
For the previous article on TimeTec smart commercial building ecosystem, click this link: https://www.malaysiakini.com/announcement/569779
Malay version: https://www.malaysiakini.com/announcement/569781
Chinese version: https://www.malaysiakini.com/bulletin/569784
TimeTec Group was established in 2000. Over 20 years, the Group had developed three homegrown globally recognized IT brands, FingerTec, TimeTec and iNeighbour, for workforce management, security, smart office, smart residential and smart township solutions by unleashing of the power of biometrics, cloud & edge computing, IoT and AI technologies. All these solutions connect and change the landscape of work life and home life in a larger ecosystem. Through a vast network, TimeTec Group distributes its biometric hardware products and 16 cloud applications, including IoT devices, to more than 150 countries worldwide. Visit our company websites at www.timeteccloud.com, www.fingertec.com, www.timetecbuilding.com, www.i-neighbour.com
Various renowned clients have subscribed to TimeTec various solutions including IOI Properties, Putrajaya Holdings, Ibraco, Binastra, Thriven, Hock Seng Lee, QSR Brands, Central Sugars Refinery CSR, Sunway Constructions, Mamee, Yakult, Nano Malaysia Berhad, and many more. The versatility and feasibility of TimeTec products also attract various international customers from all over the world, including Hong Kong, Dubai, Australia, Qatar, South Africa etc.