COMMENT | The KLIA Aerotrain is a huge embarrassment to the country, and many people will probably agree that first impressions do count.

For some travelers visiting Malaysia for the first time, flying into KLIA is their initial entry point into the country; but just think of the impression Malaysia Airports Holdings Bhd (MAHB) gives of Malaysia.

Stationary trains, irate passengers prising open the doors of the Aerotrain, and travel-worn passengers lugging their cabin luggage on the tracks, en route to the terminal.

When KLIA first opened in 1998, it was hailed as the airport that would “Bring the World to Malaysia, and Malaysia to the World”.

The airport’s parent company at the time, Malaysia Airports, declared...