E-commerce transactions top the list of customer complaints the National Consumer Complaints Centre (NCCC) recieved this year.

"The e-commerce sector recorded a total of 7,692 complaints, an increase of almost 2,000 complaints from 2013," NCCC legal and policy executive Shabana Naseer said during the launching of the 2015 NCCC Annual Report this morning.

"At second place are the general consumer products, which registered 6,324 complaints, a slight increase in the category," added fellow NCCC executive Mandeep Singh.

Other sectors registering the bulk of customer complaints are telecommunications services, travel and tours and the automobile and auto workshops.

"Foreign car owners registered more complaints than local car owners," said Mandeep.

In total, the NCCC received 44,540 customer complaints in 2015.

This is an increase of 38 percent, compared with 32,369 complaints recorded just six years ago, in 2009.

"In total, consumers suffered losses of an estimated RM233,760,348," NCCC director Mohd Yusof Abdul Rahman said.

The 2015 NCCC Annual Report analyses and reviews consumer complaints NCCC received. This is its 10th edition.