Ministries, agencies told to set up service delivery monitoring committees

Every ministry, department and agency needs to establish a Service Delivery Improvement Monitoring Committee to monitor the implementation of service delivery improvements at their respective levels.

This follows Prime Minister Anwar Ibrahim’s emphasis during the 19th Public Service Prime Minister's Council meeting on Aug 16 on the importance of improving the quality of service delivery to the people as soon as possible.

Deputy director-general of Public Services (Development) Anesee Ibrahim said the matter involved existing work processes that needed to be improved, as well as regulations and customer charters that should be updated to better meet the needs of the people.

“The directive aims to streamline and strengthen governance efforts in the government service delivery management system,” he said through a circular signed on August 19.

Anesee (above) said to ensure that the initiative is implemented in an orderly manner, the committees need to send service delivery performance reports to the Research, Planning, and Policy Division of the Public Service Department.

“Regular reports need to be sent every three months for the purpose of reporting to the director-general of Public Services,” he said.

He said the establishment of the committee is expected to be given due attention to ensure the implementation of improvements in the delivery of government services with integrity can be realised.

- Bernama

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