KTMB set to go cashless starting Jan 1

Keretapi Tanah Melayu Bhd (KTMB) will implement a fully cashless ticket purchasing system, starting Jan 1, 2025, covering the Klang Valley, northern, southern, and east coast sectors.

KTMB Group CEO Mohd Rani Hisham Samsudin explained that the company is in a transition phase until the end of the year to raise awareness among the public, particularly the elderly and disabled, about the shift to cashless payments.

“During this transition period, ticket counters will continue to accept cash transactions. However, once the initiative is implemented, all transactions will be cashless,” he said.

Frontline staff at stations will also be available to assist users in registering for the KTMB Mobile (Kits) application or the Komuter Link card, guiding them to purchase tickets via the application or card.

They will also provide support for buying tickets through kiosk machines, he noted.

To further encourage public adoption of cashless transactions, KTMB is offering 500 free points for the first 1,000 Kits registrations, and distributing 1,000 Komuter Link cards for free.

Rani said KTMB is actively promoting the initiative through various channels, including its official social media accounts, the distribution of promotional materials at stations, and announcements made on trains.

Additionally, KTMB is collaborating with local banks to assist individuals who do not possess a debit card.

KTBM said this initiative is to foster a more efficient society, aligning with the government’s aspirations for digitalisation.

The move also supports the national leadership’s efforts to accelerate Malaysia’s transformation into a competitive digital economy.

Statistics show that about 82 percent of passengers currently use online payment for Electric Train Services (ETS) and Shuttle Tebrau, via Kits.

Meanwhile, the adoption of cashless payment systems for KTM Komuter services in the Klang Valley and northern sectors stands at 71 percent.

To date, KTMB has registered over three million accounts for the purchase of ETS, KTM Intercity, Shuttle Tebrau, and KTM Komuter tickets through the Kits application.

- Bernama

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