We refer to the letter KL Hospital's trauma centre lobby staff dismal .

We have difficulty is solving the above complaint due to a lack of information such as the name of the patient as well as the date and time of the incident.

A full investigation cannot be done unless we are given full details with regards to the incident.

However, we would like to thank the writer for bringing the matter to our attention in that we can take action to further improve the services at the Kuala Lumpur Hospital.

The writer is deputy director, Kuala Lumpur Hospital.