We refer to the letters Streamyx way to bankruptcy by A Desperate Expat from Sungai Petani and One-week long Streamyx headache by Melvin Wong Hwang Chee.

Firstly, our appreciation for bringing this matter to our attention and sincere apologies for the inconvenience caused to the customers. We wish to assure you that TMNet takes all of its customers' feedback very seriously, especially when it relates to the quality of our customer service.

In order for us to conduct a thorough investigation of the customers' problems, we would need further details of the customers' Streamyx accounts which includes the account numbers and login IDs so that we can proceed to investigate further on it.

As there are insufficient details provided, we would be grateful if the customers can contact us directly via this e-mail: [email protected] and provide us with these pertinent details in order to facilitate the investigation and to resolve these issues immediately.

We wish to assure our customers that we are constantly improving our services and listening to customers' feedback to improve the level of our customer service and satisfaction.

The writer is head, corporate communications, TMNet Sdn Bhd.