As Malaysia gears up for the highly anticipated 11.11 shopping festival, BEST Express Malaysia is setting new benchmarks in last-mile logistics performance with a series of comprehensive network upgrades aimed at enhancing delivery efficiency and customer experience.

In preparation for the surge in e-commerce orders, BEST Express has focused on optimizing its last-mile operations through smarter routing, improved scheduling, and expanded delivery capacity — ensuring seamless, on-time deliveries even during peak seasons.

Enhancing Efficiency Through Smarter Connections

To streamline parcel movement, BEST Express has introduced self-operated branch-to-branch connections at selected stations nationwide. This upgrade simplifies routing complexity, increases vehicle utilization efficiency, and enables parcels to arrive at destination stations earlier than before — allowing more time for final delivery and improving overall performance.

More Deliveries, Faster Response

Recognizing the growing demand for speed and reliability, BEST Express has optimized delivery frequency and scheduling. Smaller delivery zones now enjoy three delivery rounds per day, while areas that previously had one round now operate twice daily. These adjustments have significantly boosted delivery capacity and responsiveness, ensuring customers receive their parcels sooner and more efficiently.

Expanded Capacity for Peak-Season Performance

To support the surge in parcel volumes during major campaigns like 11.11, BEST Express has expanded its last-mile delivery capacity through strategic vehicle dispatch optimization and wider coverage areas. These enhancements guarantee sufficient transport resources and smooth, efficient deliveries — even under the most demanding peak conditions.

As the 11.11 sales event approaches, BEST Express continues to strengthen its operational backbone to deliver a stable and well-organized logistics experience for businesses and consumers across Malaysia.

For more information about BEST Inc. Malaysia, visit https://www.best-inc.my/ or contact [email protected]

This Logistic News series is a collaboration with Best Express.

The views expressed here are those of the author/contributor and do not necessarily represent the views of Malaysiakini.