Celcom Axiata Bhd stressed today that it upholds strict policies in ensuring the privacy of its subscribers and/or customers and in making sure that private information is always protected.

The company said this in response to the lawsuit filed on Sunday against the telco (formerly known as Celcom Malaysia Bhd) by Noor Haslina Abdullah for allegedly revealing contents of her SMS exchanges and recordings of her telephone conversations.

"The allegation that has been made by Noor Haslina against Celcom is viewed most seriously. We have not been informed of the details of the suit therefore, at the present moment, there is nothing to suggest that there is any basis to the allegations that have been made," said Celcom's chief corporate officer Adlan Ahmad Tajudin in a statement in Kuala Lumpur.

Adlan said the matter was being investigated and the telco will cooperate with all parties involved, including but not limited to the authorities, to ascertain the truthfulness of the allegation.

"Once the investigation is complete and if the facts then suggest that the claim made is without basis, Celcom will not hesitate to take all necessary action to the fullest extent available under the law, including action for libel and abuse of court process," he said.

Pen drive with recordings

Noor Haslina filed a RM20 million suit against Celcom for allegedly revealing contents of her SMS exchanges and recordings of her mobile tele-conversations with other individuals to third parties.

    

CEO of a private college in Kuala Terengganu, she filed the suit against the company, which is heaquartered in Kuala Lumpur and has a Kota Baharu branch, at the Kuala Terengganu High Court registry through the law firm of Messrs Rafizi Zubairi & Co.

In her statement of claim, she said she suffered hurt of feelings, trauma and mental stress as a result of the episode.  

She alleged that on March 11, when she arrived at her office, she received a package which contained nine A-4 sized pages with information about her SMS exchanges and a 4GB pen drive that had recordings of her mobile telephone conversations.

    

She said she lodged a police report on the matter on March 14 and sought relief from the telco, but was ignored. She is seeking damages totalling RM20 million and other relief deemed fit by the court.

    

–  Bernama