A vehicle workshop owners’ group plans to send a memorandum to Bank Negara Malaysia (BNM) to express dissatisfaction against undervalued claims from insurance companies.

Federation of Automobile Workshop Owners’ Associations of Malaysia (FAWOAM) president Simon Too alleged that loss adjusters, under pressure from insurance companies, were forced to undervalue claims, which results in both the workshops and the consumers losing.

“We hope the loss adjusters could act with professionalism and give fairer compensation to drivers,” he said during a press conference in Kuala Lumpur.

Loss adjusters, often appointed by insurance companies, are responsible for estimating the value of damages to a vehicle.

NONE Too ( right ) claimed that workshops could only install second-hand or non-original equipment manufacturer (OEM) spare parts on damaged vehicles, which might compromise the safety of drivers and passengers.

Thus, he urged BMM and the General Insurance Association of Malaysia (PIAM) to take notice and resolve the matter.

Asked when FAWOAM would submit the memorandum to BNM, he said it will be done as soon as possible, but no exact timeframe was given.